Last Updated: 19th October 2025
1. Who we are
This website is operated by Helmwood Ltd, providing property management and advisory services to landlords in the UK. Our registered office is The Dock Hub, Wilbury Villas, Hove, BN3 6AH.
If you have any questions about this policy or how we handle personal data, please contact hello@helmwood.co.uk
2. Purpose of this policy
This policy explains how we collect, use, and protect personal information when you visit our website or contact us online. It also explains how we use cookies and similar technologies.
By using this website, you agree to the use of your information as described in this policy.
3. What information we collect
We may collect and process the following information:
Information you provide directly - such as your name, email address, phone number, and message when you complete a contact form or send us an enquiry
Technical information - including your IP address, browser type, operating system, and how you use our website (through analytics tools)
Cookies - small text files placed on your device to help the site function properly and improve your experience.
We do not collect or store sensitive personal data through the website.
4. Website hosting and forms
This website is hosted by Google Sites, part of Google Workspace. Google may collect standard internet log information and visitor behaviour data in accordance with their own privacy policy at https://policies.google.com/privacy.
If you submit information through a contact form (powered by Google Forms or Gmail), your details are processed securely wihtin Google Workspace and transmitted to Helmwood Ltd by email.
5. How we use your information
We use personal information to:
Respond to your enquiries or requests
Maintain the security and performance of our website
Analyse website usage to help us improve our services and content
6. Our lawful basis for processing
We process personal data collected through this website on the basis of legitimate interests - namely, to operate our business and respond to enquiries.
If you contact us regarding a potential service, your information may also be processed for pre-contractual purposes.
7. How we store and protect information
We take appropriate technical and organisation measures to protect your data against unauthorised access, alteration, or loss. Information submitted through the website is transmitted securely and stored on secure systems.
We retain personal data only for as long as necessary to fulfil the purposes outlined above.
8. Cookies
What are cookies?
Cookies are small text files that websites place on your device to help them function effectively and provide a better user experience.
How we use cookies
This website may use:
Essential cookies - required for basic site functionality
Analytics cookies - to understand how visitors use the site (for example, through Google Analytics)
Third-party cookies - from embedded content such as Google Maps, which may collect data about your interaction with that content
Managing cookies
You can manage or delete cookies at any time through your browser setting. For more information, visit www.allaboutcookies.org
If you disable certain cookies, some parts of the website may not function as intended.
9. Your rights
Under UK GDPR, you have the right to:
Request access to the personal data we hold about you
Request correction or correction of your data
Restrict or object to processing
Data portability (receive your data in a transferable format)
Withdraw consent (where processing is based on consent)
To exercise these rights, please contact us.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
11. Complaints
If you are unhappy with how your data has been handled, you can contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113